Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at support@tailsandwander.com with your order number. Our team will review your request and, if approved, provide instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

Damages and issues

Please inspect your order upon arrival and contact us immediately at support@tailsandwander.com if the item is defective, damaged, or if you received the wrong item. Include your order number and photographs, and we will evaluate the issue and make it right at no cost to you.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also cannot accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item. We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and reviewed your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@tailsandwander.com.